Please see individual listings for shipping times.

For UK orders I use Royal Mail standard first class. This means items will usually be with you the day after I post them, though occasionally they take a bit longer. An upgrade is available to use the Royal Mail first class signed for service, if you prefer that.

I am happy to accept orders from outside the UK. These will be sent via Royal Mail. Please note that orders sent outside the EU may be subject to an import tax, which will be payable by the customer on delivery

For custom orders - please contact me with details of what you would like. I can re-work an existing design in colours of your choosing, or create a new design, based on a photo or description. I aim to keep you involved and get approval at all stages throughout the design process. Prices start from £45 to re-work an existing design in your choice of colours and rise to £50-£55 to create a new design from scratch. I won't take payment until you are happy with the item I've made for you.

Katherine Hill Handmade
Privacy Policy

1. Introduction

I sell items online through Etsy, and in person at craft fairs and markets. I take payments via iZettle and PayPal. Occasionally I receive enquiries and take custom orders via email, facebook/messenger, and direct messaging on Instagram. You can sign up to my mailing list via my website www.katherinemaryhill.com. This policy covers data collected through any of these platforms (and additionally section 5 shows where to find their privacy policies).

2. What information will I use and how will I use it?

If you place an order on etsy, I will have access to your name and postal address. I require these to fulfill your order. The legal basis for collecting this data is “contractual”. I do not download or store this data anywhere myself. It is held for me on etsy and I do not have any control over how long it is held for. I do not use this data for anything other than fulfilling your order.

If you pay for an order, outside of etsy, via my iZettle card reader, I may have access to your email address and/or mobile phone number. You can choose whether or not to provide these and they are used to email or text you a receipt for the transaction. The legal basis for collecting this data is “contractual”. I do not download or store this data anywhere myself. It is held for me on the iZettle system and I do not have any control over how long it is held for. I do not use this data for anything other than sending you a receipt.

If you purchase an item outside of etsy, and pay for it using PayPal, I will have access to your name, postal address and email address. This information is provided by the PayPal system and is required to fulfill your order. The legal basis for collecting this data is “contractual”. I do not download or store this data anywhere myself. It is held for me on the paypal system and I do not have any control over how long it is held for. I do not use this data for anything other than fulfilling your order.

If you contact me with an enquiry about a custom item, or for any other reason, you may provide me with some/all of the following:- name, email address, postal address, phone number, as required to address your enquiry. The legal basis for collecting this data is “legitimate interest”. The data is held within the system used to make the enquiry. For email enquiries it will be held on the email server by my provider – Virgin Media – and also downloaded onto my laptop. My laptop is used only by me, and both my user account and the email account are password protected (with different passwords). For facebook/messenger enquiries, the data will be held on the facebook/messenger system and will not be downloaded or stored anywhere else by me. For enquiries received via Instagram direct messaging, the data will be held on the instagram system and will not be downloaded or stored anywhere else by me. I would not normally delete these messages in case the enquiries are followed up at a later date, but I can do so, if requested. (see section 4 for how to request this). I will not use this data for any purpose other than addressing your enquiry.

If you sign up to receive news and updates via my website, you will provide me with your first name, last name and email address. The sign up is the "double opt-in" type meaning that your initial request to sign up triggers a follow up email to the address provided; you are only added to my mailing list once you confirm acceptance via this follow up email. The data provided is held for me on the MailerLite system and not downloaded or stored anywhere else by me. It will only be used to send out news and updates by email on an infrequent basis (approximately once a month)


3. Who do I share your data with?

I do not share your data with anyone, unless legally required to do so, e.g. by the police, or HMRC.

4. Your choices and rights

You have the right to know what information I hold about you, to correct that information and to request that the information be deleted. You have the right to restrict how that information is used and shared. If you are concerned about how your information is used, please contact me – Katherine Hill – by phone on 07976157509, or by writing to me at KatherineHill Handmade, 51 Grange Road, Nottingham, NG5 4FU, or by emailing me - katherine [!at] katherinemaryhill.com .com

You also have the right to complain to a supervisory authority if you think your data has been collected/used or shared inappropriately. In the UK, this is the ICO (ico.org.uk).

5. Links to privacy polices for third party data processors named within this document (all GDPR compliant)

Etsy - https://www.etsy.com/legal/privacy

iZettle - https://www.izettle.com/gb/privacy-policy

PayPal - www.paypal.com/uk/webapps/mpp/ua/privacy-full

Virgin Media - http://store.virginmedia.com/the-legal-stuff/privacy-policy.html

facebook/messenger/instagram - https://www.facebook.com/about/privacy/update

MailerLite - https://www.mailerlite.com/legal/privacy-policy